Frequently asked questions
Quick answers about how we work. Can’t find yours? Just ask.
General
What kind of projects do you take on?
Web platforms and marketplaces, SaaS products, mobile apps, and the design, hosting and support around them.
Do you work with startups or established businesses?
Both. Startups usually come to us for an MVP; established businesses for new platforms, rebuilds or ongoing development.
Where is your team based?
We work as a distributed team and collaborate with clients across time zones.
Projects
How long does a typical build take?
A marketing website takes 2–4 weeks. A platform or SaaS MVP usually takes 6–12 weeks depending on scope.
Do I own the code?
Yes. You own the code, designs, data and every account we set up — from day one.
Can you take over an existing app?
Yes. We start with a short code audit, then stabilise, document and improve it.
How will I see progress?
Every week you get a demo on a staging site you can click through yourself.
Billing
How much does a project cost?
After a free discovery call we send a fixed-scope proposal, so you know the cost before we start.
How do payments work?
Fixed-scope projects are billed in milestones. Care plans and dedicated developers are billed monthly.
Can I cancel a monthly plan?
Yes, monthly plans can be cancelled with 30 days’ notice.
Support
What happens after launch?
Every project includes post-launch support. After that, a care plan keeps your product updated, secure and improving.
How fast do you respond to issues?
Response times depend on your plan — from next working day on Basic to same day on Priority.
Do you provide hosting?
We set up and manage low-cost hosting in your own accounts, so you always keep control.
Still have questions?
Send us a message and a real person will reply within one working day.